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Maintenance

Planned Site Migration

Jun 7, 2024 at 4:00am UTC  –  Jun 7, 2024 at 6:00am UTC
Affected services
Single Sign On
Console
PageView
Dashboards
Conversation API
Reporting API

Resolved
Jun 7, 2024 at 9:29am UTC

All services are running correctly in the failover environment. We will be monitoring closely throughout the day.

Updated
Jun 7, 2024 at 7:59am UTC

We have worked through the challenges and are beginning the failover.

Updated
Jun 7, 2024 at 4:56am UTC

We have run into an issue with the migration process so we have left the existing site running. We will provide another update before we take the system offline.

Created
Jun 7, 2024 at 4:00am UTC

We have been advised by our storage array vendor, Dell, to migrate our production environment to our secondary site so they can perform urgent maintenance. This process will begin around midnight and will result in the entire environment being unavailable for up to 2 hours.

We will provide updates when the environment goes down and when it is available again.